Thank you for choosing aksanj.com to purchase your backpacks and handbags. To ensure your complete satisfaction with our products, we offer the following return and refund policy:
- Return Eligibility
All items purchased from aksanj.com are eligible for return within 30 days of receipt.
Returned items must be unused, unwashed, and in their original packaging, with all tags and packaging materials intact.
- Return Process
Please contact our customer service team via email, explaining the reason for your return.
Our customer service team will provide you with a Return Authorization Number (RMA) and detailed return instructions.
Please ensure that your order number and Return Authorization Number are included in the package.
Address: 2529 Heyok CT NE, Marietta, GA, 30066 COBB
- Return Shipping Costs
If the item has a quality issue or was sent incorrectly, we will cover the return shipping costs.
In other cases, the customer will be responsible for the return shipping costs.
- Refund Processing
Once we receive the returned item and confirm it qualifies for a return, we will process your refund within 7 business days.
The refund will be returned to the original payment method you used to make the purchase.
Returns of all promotional or discounted items are subject to specific promotional rules and may not be eligible for standard return policies.
